FEEDBACK & COMPLAINTS
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Help Us Improve
Your feedback matters.
We want to know when we are doing something well.
We also want to know when something has gone wrong or when you believe we could do better.
You can contact RASAK CARE to:
- Give a compliment
- Make a suggestion
- Raise a concern
- Make a complaint
- Report an issue with your support
- Tell us how we could improve
You can make a complaint directly to RASAK CARE.
We aim to:
- Listen respectfully
- Protect privacy where appropriate
- Take concerns seriously
- Respond fairly
- Review relevant information
- Communicate about the complaint
- Take appropriate corrective action where required
- Use feedback to improve our services
You should not be disadvantaged because you make a complaint.
You may also seek assistance from an advocate or contact an appropriate external regulator or complaints body where applicable.