POLICIES & DOCUMENTS
- HOME
- RESOURCES
- POLICIES & DOCUMENTS
Important Documents
This section of the website should provide participants, clients, families and representatives with convenient access to important RASAK CARE information.
The following documents can be published progressively as they are approved and finalised:
Participant & Client Information
- Participant Handbook
- Client Handbook
- Welcome Guide
- Service Agreement Information
- Participant Rights & Responsibilities
- Consent Information
Safety & Quality
- Feedback & Complaints Information
- Incident Management Information
- Safeguarding Information
- Emergency & Critical Incident Information
- Risk Management Information
Privacy & Governance
- Privacy Policy
- Collection Notice
- Website Privacy Notice
- Terms of Use
- Information Management Policy
Accessibility & Inclusion
- Diversity & Inclusion Statement
- Cultural Safety Information
- Advocacy Information
- Accessible Communication Information
Frequently Asked Questions
What services does RASAK CARE provide?
RASAK CARE’s service areas include NDIS and disability support, aged care, children and family services, and community care.
Actual service availability depends on the person’s requirements, location, eligibility, funding arrangements, professional requirements, applicable approvals and current service capacity.
Where is RASAK CARE located?
Shop 6, 280 Merrylands Road, Merrylands NSW 2160.
Can someone make a referral on my behalf?
Yes. Subject to appropriate consent and authority, referrals may be made by family members, carers, Support Coordinators, health professionals and other authorised representatives.
How do I request support?
Use our Get Support form or contact our team directly.
Can a Support Coordinator refer a participan
Yes. Support Coordinators can submit a referral through our Make a Referral pathway.
Can I choose how my support is delivered?
We encourage people to communicate their preferences and participate actively in decisions about their support.
Service arrangements remain subject to safety, professional requirements, applicable funding and service capacity.
What if I am unhappy with my service?
You can raise the issue directly with our team or use our Feedback & Complaints process.
We encourage feedback and take concerns seriously.
Will making a complaint affect my support?
A person should not be disadvantaged or treated unfairly because they make a complaint.
Can I use an advocate?
Yes. We respect your right to seek independent advocacy or have an appropriate person assist you.
Do you provide multilingual support?
We aim to provide culturally responsive services and consider communication and language preferences when arranging support. Availability of particular languages depends on workforce and service availability.
How quickly can services start?
This depends on the type of support required, assessment requirements, documentation, funding, workforce availability and other service-specific requirements.
Our team can provide more information after discussing your circumstances.
STILL HAVE A QUESTION? CONTACT US
USEFUL EXTERNAL RESOURCES
Independent Information & Support
For official or independent information, participants and families may also access relevant Australian government and regulatory resources.
Website links should be provided for:
- National Disability Insurance Scheme – NDIS
- NDIS Quality and Safeguards Commission
- My Aged Care
- Australian Government Department of Health, Disability and Ageing
- Disability Advocacy Network Australia
- Australian Human Rights Commission
- NSW Ageing and Disability Commission
- NSW Ombudsman
These external organisations are independent of RASAK CARE.
DOWNLOAD CENTRE
Forms & Documents
Create a simple downloadable document area containing:
Participant Documents
- Participant Handbook
- Rights & Responsibilities
- Service Information
Policies
- Privacy Policy
- Feedback & Complaints Policy
- Safeguarding Information
- Diversity & Inclusion Statement
Forms
- Referral Form
- General Enquiry Form
- Feedback Form
- Complaint Form
- Consent Form
Documents should only be uploaded once formally approved for use by RASAK CARE.